Terms of exchange
(Any exchange direction)
1. Exchange operations with third parties are not allowed, but depending on the situation (especially in the year 2025) and the direction of the exchange, we may be able to help. Please describe everything to exchange officer, We will review it.
2. After placing an exchange request, the status will be "In Process" until withdrawal is processed by the manager. If necessary, the specialist may ask for additional information to continue the exchange.
3. We may request additional information about the sender or recipient of funds for a more detailed review and analysis of orders from new clients. Please, understand Us, We take risks of holds of CEX and hold of processing gates.
4. Placing an exchange request does not guarantee that it will be completed. It’s merely a request for the possibility to exchange money, so we are not obligated to take any action. If we have any doubts, including subjective ones, we reserve the right to cancel the order and return funs in accordance with the law.
5. The exchange of money over our funds reserve is possible only if it has been agreed upon with us. When placing an order, please specify the required amount in the chat with exchange officer.
6. Additional services, especially refunds (if possible, please ask us in advance whether it is allowed), cancellations, or accepting payments in inconsistent currency, amounts, or payment type, etc., incur a fee of 2% of the payment sum, but not less than 10 USDT.
7. You should indicate your Name in the "Notes," "Comments," or similar on the payment review when making the transaction. In the case of an incorrect note that significantly differs from what we specified, we will refund the sender and also deduct a penalty of 2% from the payment sum, but not less than 10 USD.
8. Do not make any payments until the specialist responds with the requisites. The same applies when you change the amount or currency in the request.
9. Payment details are usually valid for about 24 hours. After making the payment, you must notify us by replying to the exchange request in the chat with exchange officer. In case the details become irrelevant, we will inform you in the exchange request chat. Payments for canceled exchange requests are prohibited to avoid loss of funds. We check all payments from PayPal, Skrill, ЮMoney, and Crypto manually. The exchange request is considered unpaid if you have not notified us of the payment.
10. Exchange rates between currencies (for example, USD/RUB) in unpaid orders will change if they deviate by more than 2.5% in any direction. The rate is fixed after payment.
11. If necessary, including at your own discretion, we can both accept and send funds in parts using multiple accounts.
12. We do not send small payments for testing or activating accounts. To check if your account accepts payments (if necessary), please contact the technical support of the payment system.
PayPal
1. We do not top up accounts: - registered to citizens of countries that cannot accept funds from other users according to the internal policy of PayPal (for example, Russia, Belarus) - unverified (account status - not verified)
2. Usually funds are sent by us as "digital items/services/goods". By agreement or at our decision, we can send money as "personal".
3. Exchange term for PayPal payments from countries with disabled personal payments (for example and especially, Kazakhstan) can be reasonably little bit extended by our decision.
Skrill
1. Due to the low liquidity the exchange from/to Skrill may be with an additional delay of 1-3 days, but we always try to make it faster.
2. We do not accept the payments if your balance was added from the MasterCard card (due to additional restrictions on the use of such funds from the payment system).
3. We do not divide money on gambling/non-gambling/forex etc. Therefore, if you need funds for exactly on gambling/non-gambling/forex etc., then, unfortunately, we cannot give any guarantees. Exchange can be made, but at your own risk.
4. In 2022-2025, there are problems with transfers from/to accounts from the Russian Federation and Belarus, since not all accounts can be credited or received money If there are accounts from these countries in the bundles, which may slightly increase the exchange time.
Commission of payment systems
1. When making an order take into consideration the following commission fees of payment systems: PayPal: usually 3.9% + 0.30 USD from a recipient when pay as for services or 2-5 USD if pay as personal. The percentage can vary depending on the type of your account. Skrill: usually 1.45% from a sender. The percentage can vary up to 4.49% depending on the type and registration date of your account. ЮMoney: 0.5% from a sender. When sending your payment you pay a sender`s commission and the commission of the recipient is for us. When we send a payment, we pay a sender`s commission and the commission of the recipient is for you.
2. Crypto transaction fees rule: You pay a sender`s commission. When we send a payment, we pay a sender`s commission.
Time limits and information on the processing requests
All requests are processed manually in order of priority (latest first). Response time: 0-24 hours (we try faster, but the guaranteed period is 24 hours from the moment of the client`s last action (answer or payment) in the request). In rare cases, also due to the human factor, we may slightly delay the answer, we are all people, but we try to add the bonus if such a situation is. The reason that the guaranteed period is 48 hours is also that certain directions and/or statuses of requests are processed by specific employees, including batch processing for time optimization. Please keep in mind that if the payment date is set in the request, then the client’s response to it will slightly postpone the payment, as the response indicates the need for additional verification of the request (the essence of the answer from the client) before the payment. If you add the personal options to the request (sending funds only as a personal payment, payment via the link, etc.), the standard hold time, indicated in our messages, can be increased (usually insignificant and usually in rare cases this, but it happens sometimes).
AML/KYC
Our company pays great attention to protecting users from fraud. We understand that some assets can be used for illegal purposes, and we strive to prevent such actions. To this end, we take steps to ensure customer verification and the security of financial transactions. One of the most effective methods of this is the AML/KYC process, where we can verify that you are a law-abiding individual or legal entity and protect you from fraudulent activities in relation to assets.
In most cases, to determine the cleanliness of assets, the exchange officer requests the client to undergo an AML procedure to clarify that the customer is the legal owner of the crypto wallet or any other virtual storage of assets (CEX or DEX apps). The proof of the purity of crypto assets is a legal AML report file that indicates a trace ID of the check, date, time, and wallet address, which should be used only as the sender address in the exchange procedure. Once AML procedure is done exchange officer is able to match trace id in the AML system and continue exchange procedure, until withdrawal to the client is done.
We follow an anti-money laundering strategy, including the use of AML procedures approved to protect against involvement in illegal activities. In accordance with international and local regulations, we promote and monitor the effectiveness of the implementation of internal mechanisms and procedures aimed at combating money laundering, terrorist financing, bribery, corruption and trade in prohibited goods. We actively monitor the activities of our users and take action upon detection of any suspicious activity. AML is a special strategy to prevent the legalization of money obtained on illegal grounds. KYC means customer identification.
By creating an order, the client agrees to undergo an AML/KYC check: Constant monitoring of transactions on the uxspecex.com platform. Risk-based approach. Client verification. Interaction with government agencies in cases established by law.
